Which of the following is NOT one of the four dimensions of the Balanced Scorecard?

The Balanced Scorecard framework, developed by Kaplan and Norton, is designed to provide a balanced view of an organization's performance through four specific dimensions. These dimensions are Learning and Growth, Business Process, Customer, and Financial.

In this context, the dimension that is not included in the four pillars of the Balanced Scorecard is Market Share. While market share is an important metric for evaluating an organization's competitive position and can influence strategy, it is not one of the core dimensions identified in the Balanced Scorecard framework. The focus of the Balanced Scorecard is broader and includes areas such as internal processes (Business Process) and perspectives on long-term growth and innovation (Learning and Growth), along with financial outcomes, thereby ensuring that an organization can achieve its strategic objectives comprehensively.

By understanding this framework, businesses can measure not just financial performance but also the effectiveness of their internal processes, the growth and development of their workforce, and ultimately how well they are meeting customer needs.